How It Works
Tracking your package is simple. Here's how it works, from entering your tracking number to receiving updates.
Steps
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1. Enter your tracking number
Type the tracking number you received from DeliveryXpres into the tracking box on our homepage or the Track Shipment page. Upper or lower case both work, and spaces are ignored.
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2. View your shipment status
See the current status of your shipment at a glance, together with the estimated delivery date (when available), the destination and the last known location.
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3. Follow the tracking timeline
Every update our team records appears in the tracking timeline with its date, time, location and a short description, so you can follow the full journey of your package.
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4. Receive notifications
If an email address was provided for your shipment, we'll email you when its status changes — for example when it is picked up, out for delivery or delivered.
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5. Contact support if needed
If something doesn't look right, or your tracking number isn't found, our support team can help. Include your tracking number when you contact us.
What each status means
The statuses you may see on your tracking page.
- Shipment Created
Your shipment has been registered and is being prepared.
- Processing
Your shipment is being processed.
- Package Received
Your package has been received into our network.
- Picked Up
Your package has been collected and is entering our delivery network.
- In Transit
Your package is currently on its way to its destination.
- Arrived at Facility
Your package has arrived at one of our facilities.
- On Hold
Your shipment is temporarily on hold. Check the latest tracking event or contact support for details.
- Delayed
Your shipment is taking longer than expected. We will update the tracking as soon as it moves again.
- Out for Delivery
Your package is with the delivery team and is expected to arrive today.
- Delivery Attempted
We tried to deliver your package but were unable to complete the delivery. Please check the latest event or contact support.
- Available for Collection
Your package is ready to be collected. Please check the latest event for the collection point.
- Delivered
Your package has been delivered.
- Delivery Exception
There is an issue affecting your shipment. Please check the latest tracking event or contact support.
- Cancelled
This shipment has been cancelled. Contact support if you have any questions.
- Returned to Sender
Your shipment is being returned, or has been returned, to the sender.
Start Tracking Now
Enter your tracking number to get the latest shipment updates.